iOPlayerAndroid media player and playlist portal
Account and data deletion

Request deletion of your iOPlayer data.

This page explains how a user of the iOPlayer Android app can ask for the device profile and playlist data linked to their device to be deleted, exactly what is deleted, and what is kept.

Open the Help form Email a request

Short version

Send us a request that contains the Mac Address or Device Key shown in the app under Settings, and say that you want your data deleted. We delete the device profile, saved playlists and playlist credentials, support messages and diagnostics for that device within 30 days.

1. Find your device identifier

iOPlayer does not use accounts, e-mail addresses or passwords, so a request has to name the device it applies to.

  • Open the iOPlayer app on your Android device or TV.
  • Go to Settings.
  • Note the Mac Address (for example 00:1A:79:12:34:5C) and the 6-digit Device Key.

Either value is enough to identify your record. If the app will not open, e-mail us and describe the device instead.

2. Send the deletion request

Use whichever route is easier. Both reach the same support queue.

  • From the website: open www.ioplayer.pro, press Help in the top menu, enter your Mac Address and Device Key, and write "Please delete my data" in the message.
  • By e-mail: write to dev.ioplayer.pro@gmail.com with the subject Delete my iOPlayer data and include your Mac Address or Device Key.

You do not need to be activated or to have a paid licence to send a deletion request.

3. What we delete

On a confirmed request the following records for that device are erased from the iOPlayer portal:

  • The device profile: device identifier, Device Key, device name, model and app version.
  • All saved playlists, including names, URLs, Xtream usernames and passwords, and uploaded M3U files.
  • Favourites, watch progress and other playback preferences stored on the portal.
  • Support messages and any diagnostic or debug records linked to the device.
  • Activation and trial records, unless we are required to keep them under section 4.

Deleting the app from your device also removes everything iOPlayer stored locally on that device.

4. What we keep, and for how long

  • Transaction confirmations. Where a device was activated through a paid transaction, the payment reference and confirmation status are kept for up to 7 years to meet accounting and tax obligations. These records do not contain card or payment account credentials.
  • Security logs. Server logs needed to prevent abuse are kept for up to 90 days and then rotated out automatically.
  • Nothing else. No advertising, profiling or marketing copies are made, and iOPlayer does not sell personal data.

5. How long it takes

Requests are handled by a person, normally within a few days and in any case within 30 days of receipt. We reply to the same channel you used. If a request cannot be matched to a device we will ask you for the Mac Address or Device Key before deleting anything, so that one user cannot erase another user's data.